New phone system. Same business number.
Want to keep the number your customers already know? We’ll check transfer eligibility and help coordinate the move to Pier Voice Connect.
We help coordinate your number transfer.
Moving your numbers is handled through a structured, verified process so you stay informed at each stage.
Review your numbers
Tell us which business and fax numbers you want to keep. We log each line and start the preliminary evaluation.
Confirm the details
We check eligibility and identify the account information and authorization needed from your current carrier.
Plan the switch
We coordinate the transfer and help prepare your new setup, ensuring your pre-configured phones are ready when porting occurs.
Preparing for the move
Having your account documentation organized helps ensure a prompt review and reduces carrier back-and-forth.
Sensitive account details (such as your account number and carrier transfer PIN) should be provided through the transfer process, not the public quote form.
A complete list of every primary phone line, direct-dial extension, and fax number to move.
A copy showing billing name, service address, and listed phone numbers for carrier verification.
Exact spelling of the authorized business name and physical service address on file.
Specific port-out authentication credentials required by certain wireless or broadband carriers.
Frequently asked questions
Common questions regarding carrier transfer rules, timelines, and transition planning.
Can every number be transferred? ▾
Eligibility depends on the number and current service. Most standard business landline, VoIP, toll-free, and fax numbers are eligible. We verify each specific number with the losing carrier during review.
How long does it take? ▾
Timing varies and is confirmed during review. Carrier turnaround depends on the type of numbers and current provider procedures, and our team tracks progress at every stage.
Should I cancel my current service? ▾
Keep it active while the transfer is being coordinated. If an account is cancelled prematurely, numbers can be lost or disconnected by the provider. Confirm completion and any remaining services before arranging cancellation.
Let’s check your numbers.
Tell us about your organization and the numbers you would like to keep. Our communications team will review eligibility and prepare an itemized recommendation.